FAQ - F&V Group

FAQ

Find answers about FVLUOKY's measurement technologies, certifications, and global services. Explore product specifications, OEM support, and industry compliance. Submit your technical query.

Corporate Expertise

Where is FVLUOKY's manufacturing base located?

Our ISO 9001-certified production facility in Shanghai serves global clients with 98% on-time delivery since 2011.
What quality certifications validate your instruments?

All products hold CE, ATEX, IECEx, and CSA certifications. Process controls adhere to API 670 (Machinery Protection Systems) and SIL 2/3 functional safety standards.
Do you provide custom engineering services?

Yes, our ODM/OEM team delivers application-specific solutions, including:

• Explosion-proof redesign per IEC 60079-11

• Chemical compatibility upgrades (Hastelloy C276/PEEK materials)

• Protocol integration (Profibus PA/Modbus TCP customized firmware)

Product & Technical Support

How to request instrument configuration files?

Access device configuration templates (DD/DTM files) via our Technical Portal or contact Dora.chen@fvluoky.com with your device tag number.
What’s the lead time for urgent refinery projects?

Standard orders ship in 15 working days; expedited 7-day service available for API 6A/17D compliant equipment.
Can existing PLCs integrate with your HART devices?

Our universal HART communicator (Model HC-9000) bridges legacy systems to modern protocols.

Logistics & Compliance

What documentation supports customs clearance?

We provide:

• CE Declaration of Conformity with NB 2797 ID

• Material test certificates (EN 10204 3.1/3.2)

• Country-specific certifications (EAC, INMETRO, NRCS)
How to deal with instruments damaged during sea transportation?

File claims within 48 hours via our Logistics Portal, including:

• Photos of packaging/IP67 tag intactness

• On-site calibration reports from local SI partners

98% of queries resolved within 4h – Submit Yours Now

F&V Group is a leading expert in high-precision industrial instrumentation, offering a comprehensive portfolio of products including temperature, pressure, and flow measurement instruments. Backed by over a decade of engineering expertise, we deliver reliable, innovative, and customized solutions to meet the stringent demands of industries worldwide.

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Contacat Us

WhatsApp：

+86-13375835739

+86-18930901768

Email：

Dora.chen@fvluoky.com

Address:

No. 788 Chuangzhi Road, Xindai Town, Pinghu City, Jiaxing City, Zhejiang Province, China

Leave a Message

- Dora.chen@fvluoky.com